Privacy Policy

Last updated: 1 April 2026

Data controller

Trading name: eWatcheshouse

Legal entity: SIA Perfekts C

Company registration number: 40003379459

VAT number: LV40003379459

Registered / business address: Brīvības gat. 92/94, Centra rajons, Rīga, LV-1001, Latvia

Phone: +371 67 277 488

Email: info@ewatcheshouse.com

Business hours: Mon-Fri 10:00 - 18:00, Sat 11:00 - 16:00, Sun closed

1. Scope of this Privacy Policy

This Privacy Policy explains how eWatcheshouse processes personal data when you use our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with us.

It also explains your rights in relation to your personal data and how you can contact us or lodge a complaint.

2. What personal data we may collect

Depending on how you use our website and services, we may process the following categories of personal data:

• identity data, such as name

• contact data, such as email address, phone number, billing address, and delivery address

• account data, such as login details, account preferences, and saved information within your customer account

• order and transaction data, such as products purchased, order number, order history, payment status, and refund information

• communication data, such as messages sent through contact forms, email correspondence, and customer service requests

• delivery data, such as shipment details, tracking-related information, and delivery issues

• newsletter and marketing preference data, such as subscription status and consent choices

• technical and website usage data, such as IP address, browser information, device information, cookies, log data, and pages visited, subject to the cookie settings and technologies actually used on the website

3. How we collect personal data

We may collect personal data directly from you when you:

• place an order

• create or use a customer account

• contact us by email, phone, or website form

• subscribe to newsletters or marketing communications

• request returns, refunds, repairs, or other after-sales assistance

We may also collect certain technical data automatically through cookies, server logs, and similar technologies, depending on how the website is configured and on your cookie choices.

In limited cases, we may receive data from payment providers, delivery providers, fraud-prevention tools, or other service providers involved in processing your order.

4. Why we process personal data and our legal bases

We process personal data only where we have a lawful basis to do so. Depending on the situation, the legal basis may be contract performance, compliance with a legal obligation, our legitimate interests, or your consent.

To process and deliver orders

We use identity, contact, order, payment-status, and delivery data to accept, process, ship, and support your order, including returns and refunds where relevant.
Legal basis: performance of a contract and related pre-contractual steps.

To comply with accounting, tax, consumer-law, and fraud-prevention obligations

We may keep and use relevant order, invoice, payment, and communication records where required by law or necessary to establish, exercise, or defend legal claims.
Legal basis: legal obligation and, where relevant, legitimate interests.

To manage customer accounts and customer service

We may use account details, contact details, and communication history to help you access your account, answer questions, handle complaints, and provide after-sales support.
Legal basis: performance of a contract, pre-contractual steps, and legitimate interests in operating customer support.

To send newsletters or promotional messages

If you subscribe to our marketing communications, we may use your contact details and marketing preferences to send updates, offers, and product news.
Legal basis: consent where required by law, or another lawful basis where permitted under applicable electronic marketing rules.

To operate, improve, and secure the website

We may use technical data, log data, and limited usage data to maintain website functionality, prevent misuse, improve performance, and understand how the website is used. Non-essential analytics, advertising, or similar cookies should only be used where valid consent has been obtained.
Legal basis: legitimate interests for strictly necessary website operation, and consent where required for non-essential cookies or similar technologies.

5. Who we may share personal data with

We do not sell your personal data. We may share personal data only where necessary with trusted service providers or where required by law.

• payment service providers, including Stripe, to process online payments

• delivery and logistics providers, including UPS, to dispatch and deliver orders

• website hosting, maintenance, technical support, and security providers

• email, newsletter, or communication service providers, if used

• accounting, legal, or compliance advisers where necessary

• public authorities, regulators, courts, or law enforcement where required by law or necessary to protect our legal rights

Where third-party providers process personal data on our behalf, we seek to ensure that they act under appropriate contractual and data-protection obligations.

6. International transfers

Some of our service providers may process personal data outside Latvia or outside the European Economic Area.

Where personal data is transferred outside the EEA, we aim to ensure that appropriate safeguards are used where required, such as an adequacy decision, standard contractual clauses, or another lawful transfer mechanism.

If you would like more information about relevant safeguards, you may contact us using the details in this Privacy Policy.

7. How long we keep personal data

We keep personal data only for as long as necessary for the purpose for which it was collected, including for legal, accounting, tax, warranty, consumer-rights, and dispute-resolution purposes.

• order and invoice records may be retained for the period required by applicable accounting and tax laws

• account data may be retained while the account remains active and for a reasonable period afterward where necessary

• customer service and complaint records may be retained for as long as reasonably necessary to handle the issue and related legal matters

• newsletter data may be retained until you unsubscribe or withdraw consent, unless a longer retention period is required by law

When retention is no longer necessary, we aim to delete, anonymise, or securely limit further use of the data.

8. Cookies and similar technologies

Our website may use cookies and similar technologies for website functionality, security, shopping-cart operation, user preferences, analytics, and other purposes depending on how the site is configured.

Strictly necessary cookies may be used without consent where permitted. Non-essential cookies, such as certain analytics, personalisation, or marketing cookies, should only be used after valid consent has been obtained.

You can usually manage cookie preferences through our cookie banner or settings tool, where available, and through your browser settings.

For more detailed information about the specific cookies used on this website, please see our Cookie Policy.

9. Your rights

Depending on the circumstances and applicable law, you may have the right to:

• request access to your personal data

• request correction of inaccurate or incomplete data

• request deletion of data in certain situations

• request restriction of processing in certain situations

• object to processing based on legitimate interests in certain situations

• request data portability where applicable

• withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before responding to a request.

10. Security

We aim to use reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access.

However, no internet-based system or storage method can be guaranteed to be completely secure.

11. Children’s data

This website and our products are not intended to knowingly target children.

If you believe that personal data relating to a child has been provided to us improperly, please contact us so we can review the issue.

12. Complaints and supervisory authority

If you have a question or complaint about how we process your personal data, please contact us first so we can try to resolve the matter directly.

You also have the right to lodge a complaint with the Latvian supervisory authority:

Data State Inspectorate

Elijas iela 17, Rīga, LV-1050, Latvia

Phone: +371 67223131

Website: dvi.gov.lv

13. Contact us about privacy

If you want to exercise your rights or ask a question about this Privacy Policy or the processing of your personal data, please contact us:

eWatcheshouse

Brīvības gat. 92/94, Centra rajons, Rīga, LV-1001, Latvia

+371 67 277 488

info@ewatcheshouse.com

Mon-Fri: 10:00 - 18:00 | Sat: 11:00 - 16:00 | Sun: closed

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

The latest version will be published on this page with the updated revision date shown at the top.